Fluffeezᵀᴹ Shipping Policy

Yay for Pre-orders

I am pre-ordering a few adorable Fluffeez™. Will my credit or debit card be charged now or when the plush begins its journey to my house?

Your card will be charged when you complete your order. We would hate for you to forget about your order and then your card be charged unexpectedly later on.

What if I went a little crazy in the heat of the moment and ordered too many Fluffeez™? Can I cancel my order?

We understand that sometimes you may go overboard because you’re so excited. You may cancel your order as long as it hasn’t shipped yet.

Yay for Regular Orders

I am so very excited to get my Fluffeez™! How long will it take to get here?

All orders are processed within 48 hours, and Standard Shipping takes 5-7 days.

I don’t think I can wait that long – I will most likely explode with excitement. What can I do?

Please don’t explode. If you upgrade to Expedited Shipping, your Fluffeez™ will arrive 2-4 days after processing.

I will be waiting by the door so I know the exact moment my Fluffeez™ gets here.

That’s not necessary. We will send you an email notification when your package ships. Then you can start waiting by the door.

All of my friends live in Antarctica (disclaimer: they’re penguins). Can I ship them a Fluffeez™?

Unfortunately, no. Right now, we are only shipping to addresses in the U.S.

I ordered a gift card and a Fluffeez™ for my friend, but I’m too lazy to actually stick the gift card into the Fluffeez™’ pocket. Can you do that for me?

Of course. When you add a gift card to your order, the gift card will ship inside the Fluffeez™ pouch.

Boo for Returns

Can I return my Fluffeez™?

No.

But… Something is wrong with it.

Why didn’t you say so in the first place? Please contact us at [email protected] and let us know what’s wrong.

I don’t know what I was thinking. I will never be able to spend $10,000 at this store. Can I return my gift card?

Because we cannot resell activated gift cards, they cannot be returned. We do not recommend buying a $10,000 gift card.

Other Things We Did Not Predict You’d Ask

Please contact [email protected] if you have any other questions about our policies

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